Privacy Policy

Last Updated: February 2026

RAW Edge Performance (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rawedge.au and use our services, including online courses delivered through Tutor LMS.

This policy complies with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable guidelines from AHPRA and the Psychology Board of Australia.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name and contact details (email, phone number)
Date of birth and age
Sport and competition level information
Health and mental health history (as relevant to services)
Parent/guardian details for minors
Payment information for services (processed by Stripe — see Section 3)

Online Course Data

When you enrol in an online course through our Tutor LMS platform, we collect:

Course enrollment and completion status
Lesson progress and quiz results
Assignment submissions
Course-related communications (Q&A posts)

This data may constitute sensitive health-related information where course content relates to mental health or psychological wellbeing, and is handled accordingly under the Privacy Act.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on site
Referring website information
Device and operating system information

2. How We Use Your Information

We use collected information to:

Provide and manage our psychological and performance services
Deliver online courses and track your learning progress
Respond to enquiries and expressions of interest
Schedule appointments and consultations
Process payments for services and courses
Send service-related communications
Improve our website and services
Comply with legal and professional obligations

3. Third-Party Service Providers and Offshore Data Transfers

We use the following third-party services to operate our website and deliver our services. Some of these services store or process data on servers located outside Australia:

WordPress.com (Automattic Inc., USA): Website hosting platform. Your browsing data and account information is processed on servers in the United States.
Stripe (Stripe Inc., USA): Payment processing for course purchases and services. Payment card details are handled directly by Stripe and are never stored on our servers. Stripe is PCI DSS Level 1 compliant.
Jetpack (Automattic Inc., USA): Website security, analytics, and performance tools. Collects site usage statistics and provides spam protection.
Akismet (Automattic Inc., USA): Spam filtering for form submissions and comments. Form data may be briefly processed on US servers for spam detection.
Tutor LMS (Themeum, Bangladesh): Learning management system for course delivery. Course data is stored on our WordPress.com hosting.

By using our website and services, you consent to the transfer of your data to these overseas providers. We take reasonable steps to ensure these providers comply with privacy obligations comparable to the Australian Privacy Principles (APP 8).

4. Disclosure of Information

We do not sell, trade, or rent your personal information. We may share information with:

Service providers: Third parties listed in Section 3 who assist in operating our website and services
Legal requirements: When required by law or to protect rights and safety
Professional obligations: As required by AHPRA and professional psychology guidelines
With consent: When you have provided explicit consent

5. Health Information

As a psychology practice, we collect and handle health information in accordance with:

The Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs 1-13)
Health Records Act 2001 (WA)
AHPRA guidelines for health practitioners
Psychology Board of Australia Code of Conduct

Health information is stored securely and accessed only by authorised personnel for the purpose of providing services.

6. Cookies

Our website uses the following categories of cookies:

Essential cookies: Required for the website to function, including login sessions, shopping cart functionality, and security features. These cannot be disabled.
Analytics cookies: Used by Jetpack/WordPress.com to collect anonymous usage statistics (pages visited, time on site). You can opt out of these via the cookie consent banner.
Functional cookies: Remember your preferences (e.g., course progress, language settings).

You can manage cookie preferences through the cookie consent banner displayed on your first visit, or through your browser settings.

7. Data Retention

We retain your personal information for the following periods:

Health and clinical records: 7 years from date of last service (as required by the Health Practitioner Regulation National Law and Psychology Board of Australia guidelines). For clients who were minors, records are retained until the client reaches 25 years of age, or 7 years from last service, whichever is longer.
Course enrollment and progress data: For the duration of your account, plus 2 years after your last course access.
Payment records: 7 years (as required by Australian tax law).
Website analytics data: Aggregated and anonymised data may be retained indefinitely. Personally identifiable analytics data is purged after 26 months.
Marketing communications consent: Until you withdraw consent.

You may request deletion of your data at any time, subject to our legal retention obligations.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information (APP 11), including:

Secure, encrypted data transmission (SSL/TLS)
WordPress.com enterprise-grade hosting with DDoS protection
Role-based access controls for admin accounts
Two-factor authentication on administrative accounts
Regular security assessments and monitoring
Restricted REST API access to prevent data enumeration

9. Notifiable Data Breaches

In accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988, if we become aware of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will:

Take immediate steps to contain the breach and minimise harm
Assess whether the breach is likely to result in serious harm
Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable
Notify affected individuals, including recommendations about steps they should take in response

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access your personal information we hold (APP 12)
Request correction of inaccurate information (APP 13)
Request deletion of your information (subject to legal retention obligations)
Withdraw consent for marketing communications
Request information about how your data has been used or disclosed
Lodge a complaint about our handling of your information

To exercise any of these rights, contact us using the details in Section 13.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We will notify enrolled students of material changes via email.

13. Contact Us

For privacy-related enquiries or to exercise your rights, contact us:

RAW Edge Performance
Aaron Williams, AHPRA-registered Psychologist (PSY0002297677)
Email: info@rawedge.au
Phone: +61 450 629 812
Location: Perth, Western Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Psychology Board of Australia.